John Cullen Lighting
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Projeler

Yeni proje
Şirket ödülleri
FX Residential Design Award
Adres
561-563 Kings Road
SW6 2EB London
Birleşik Krallık
+44-2073719000 www.johncullenlighting.com

Değerlendirmeler

Experience with sales so far has been to buy replacement LED engines, simple transaction in theory but rarely the case. - Lack of a self service online portal, this could greatly streamline simple purchases and re-orders. - Multiple emails back and fourth having to repeat the same information for an order to get processed. - Emails have gone weeks without a response. - Having to keep actively chasing is not the level of service I'd expect from a company that markets itself as a luxury lighting company.
8 ay önce
Currently very disappointed with various JC products I have used on my projects. JC is fantastic at lighting design but the number of faulty failing products is not acceptable, especially on large scale projects. I am now shocked at the number of faulty items in my latest order, 27% of the items were faulty and not fit for purpose (water ingress and failed fittings on external lighting). We notified JC immediately and after waiting two weeks for a reply from customer services we have been told to remove the fittings and return for inspection/repair (err replacement would be more appropriate for brand new faulty items). I will now have to pay out for removal and refitting, then cross my fingers and hope I get lucky, or perhaps stand over them with an umbrella. All rof which will be at my expense. I will await a sensible solution from customer services so I can follow up this review and hopefully praise their professionalism. I am sick to the back teeth of JC faulty products. Don’t even get me started on polesprings.
7 ay önce
We love our John Cullen lighting thank you, the light and the fittings are superior to any other and working with Ray was a joy. He created the perfect ambience in our London apartment. He shared clever ideas with us and was very patient as I have a tendency to change my mind ! He also pulled out all the stops to get the lighting delivered to us quickly. We are building a house in Shropshire and would go nowhere else for our lighting and look forward to working with Ray again. I highly recommend them ..
12 ay önce