Van Express Moving
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Movers were on time and completed moving my furniture efficiently. The movers were efficient, courteous and listened to our request. I am very pleased with the service and use them again.
4 ay önce
I am compelled to share my extremely disappointing experience with Van Express to caution potential customers. Our interaction with this company has been nothing short of frustrating and unsatisfactory. During our office move over a year ago, one of the movers accidentally broke a leg off our reception desk. While accidents happen, the subsequent actions taken by the worker were shocking and unprofessional. Instead of addressing the issue appropriately, the mover decided to break the other three legs off the desk, promising to replace all four legs with similar ones. This decision was made without our consent and left us with a non-functional piece of furniture, critical to our office's reception area. Since this incident, our experience has gone from bad to worse. We have been waiting for over a year now for the promised resolution. Despite numerous emails and phone calls to Van Express, our pleas for rectification have been blatantly ignored. There has been no attempt from their side to address our concerns or provide compensation for the damage caused. This lack of accountability and customer service is deeply concerning and unprofessional. It's unacceptable for a business to operate in such a manner, especially in an industry where trust and reliability are paramount. Not only did they cause significant damage to our property, but their complete disregard for customer service in the aftermath is astounding. I strongly advise against using Van Expressfor any moving services. Their handling of our situation demonstrates a lack of professionalism, responsibility, and customer care. It’s disheartening to write such a negative review, but I believe it’s important for others to be aware and cautious. Please consider other more reliable and professional moving services.
4 ay önce
The moving crew was great. It was obvious that they were very experienced and knew what they were doing. They handled all of our belongings with care, and when we got to the storage unit, they packed it in so well, maximizing the available space. I’d highly recommend them.
5 ay önce
The entire service that Van Express team did was very excellent. From packing to moving, they made sure that all my stuffs are secured and in good state. I would definitely call for their service the next time we plan to move. Keep up the great work!
5 ay önce
The pros did an amazing job. They were very professional and worked hard the entire time. Furniture was extremely well-wrapped for storage unit. The guys maximized time and space and they took good care of our belongings. I highly recommended this company!!
6 ay önce
Moving is a very stressful time. So much to do and so much to think about. The worry of picking the right movers. Quotes all over the place. And then there is Van Express. They were very professional, kind, understanding and fair with their pricing. It is hard to think you could find a better mover. My advice to all is please check with them. You cannot go wrong. Paul A. Goldberg
8 ay önce
Great experience !!! Super professional. The team that helped us move were very respectful of our property and belongings. We couldn't have been more happy with the job.
8 ay önce
Van Express Moving was a great choice. The gentleman who helped us move were diligent, informative and respectful of how we wished to go about moving. I am glad to have support. The company provided timely updates to book and upon arrival via email and text.
10 ay önce
NOT WORTH IT, FIND A MORE REPUTABLE COMPANY. Movers unintentionally damaged my entryway. Called and provided pictures to manager. Still paid them so the guys could leave, and even tipped them, thinking I was still going to reimbursed for the damages. Insurance refused to cover anything as the movers ended up denying any damage. Several calls and emails to the manager and scam insurance went unresolved. They will wait you out until you just give up. Learned my lesson to not pay anything until the issue gets resolved on the spot.
10 ay önce
EXCELLENT SERVICE. I recently used Van Express to move and I couldn't be happier with the experience. From start to finish, Cesar , Imad and the team at Van Express was professional, efficient, and incredibly helpful. The process began with a thorough consultation, during which David assessed my needs and provided me with a clear and detailed estimate of the costs involved. Throughout the planning process, they were always available to answer any questions I had and provide guidance on everything from packing to scheduling. On moving day, the team arrived right on time and worked tirelessly to pack and load my belongings with care and precision. They were friendly, respectful, and clearly experienced professionals who knew what they were doing. I was particularly impressed by how well they handled my fragile items, wrapping them carefully and transporting them safely. Overall, I would highly recommend Van Express to anyone in need of a reliable, professional moving company. Their team was a pleasure to work with, and they made the entire moving process stress-free and easy! I am a Realtor and I will be referring them to all my clients who need to move.
yaklaşık 1 yıl önce
RUN AWAY. This company is a joke. I started off really impressed by the guy who helped me book over the phone. He was really helpful and the process was smooth and easy. That was the only good part of the entire experience. First our movers showed up super late. Then they didn’t put any of the boxes (which were labeled) in the correct rooms. They scratched furniture, put dents in freshly painted walls, scratched brand new floors. We tipped them before we saw the damages. We asked them to come back inside as they were leaving to try and fix the scratched floors and they had the audacity to pester us for a good online rating. We paid extra for better insurance, filed a claim to get money back toward the damages but they never got back to us (after many ignored emails, texts and phone calls). It’s been four months and it’s still radio silence. This company is a waste of your time and money.
yaklaşık 1 yıl önce
Van Express was reasonably priced, courteous, answered my many questions, got our stuff from 2 houses in NJ to southern Georgia in 3 days, with everything accounted for as best as I can see, with perhaps 1 small item damaged. A family heirloom statue made it undamaged. On the delivery end a few things could have been set up better but they outsourced. I tipped well so maybe that had some impact. I would recommend Van Express to family and friends.
1 yıldan fazla önce
I can’t stress how excellent Van express moving company was with our recent move. The staff moved swiftly, efficiently and were extremely polite. I would highly recommend this company to any family and friends looking to do a big move in the near future. My mind is now at ease. Thank you for your impeccable services!
1 yıldan fazla önce
I've used Van Express three times for home and office moving over the years, and I was satisfied every time. The movers were polite and professional each time. The main office people are easily reachable via both phone and email, and will work with you if you have special needs. Highly recommended.
1 yıldan fazla önce
I had an excellent move 8/20/2022 with Van Express Moving & Storage. All four movers arrived precisely on time per the agreement. They were professional, communicated well, and worked quickly to complete the move as soon as possible. All items were appropriately wrapped and taped. The truck arrived on time at the destination with all items arriving in good condition with no damage. The cost of the move ended up being somewhat less than estimate. I would highly recommend Van Express Moving & Storage.
1 yıldan fazla önce
I’m writing on behalf of my parents who just moved from Northern New Jersey to Ocean County New Jersey using Van Express. My parents say: “They were great! Responsive to all our needs and priced very fairly. They took great care of my plants through the move. We would highly recommend this company for your move.” THANK YOU!
1 yıldan fazla önce
I’m very pleased with my long distance move with Van Express. I spoke to a few moving companies and was getting depressed about the costs and time it would take to reach my new home. Then I called Van Express just to get one more quote. I’m so glad I did. Their price was better, they promised I would get my possessions faster, and I just got a good vibe. I was still very apprehensive since my every worldly possession was going to be on their truck but everything played out exactly as they said it would with no issues. The crews loading and unloading were very efficient and friendly and they packed the truck securely. I would absolutely use them again.
1 yıldan fazla önce
A pleasure to work with!!! Van Express was absolutely incredible, worked with me every step of the way for a very big move. I was more than satisfied and would recommend for anyone needing to make a move or considering hiring movers, it’s totally worth it. I had to move three apartments into one big apartment meaning three different pick up locations. They worked with me to come up with a very detailed quote and make sure everything was aligned for the big move. Very professional, friendly, hardworking movers made this move a breeze. I’m very happy with the service and would be using them moving forward. The management of Van Express is doing a very good job and I wish them the best for their great service!
yaklaşık 2 yıl önce
Moved from NJ to Massachusetts and used Van Express after having them recommended to me by a friend. Very reasonable prices in comparison with other moving companies, very responsive while setting up the move and the guys that came had everything unloaded in a reasonable amount of time while paying close attention to not damage anything. Would absolutely use them again.
yaklaşık 2 yıl önce
The staff is very kind, efficient, timely and had great prices. Several moving companies I have used, I felt as if the the workers had very little disregard for my home or my furniture. Van Express was very personable and took their time to cater to my moving needs. I would definitely recommend them to all my friends and family.
2 yıldan fazla önce
I have moved many times in my lifetime so far. Most of my experiences have been horrible with moving companies in the past. They are usually never on time, overpriced, and some thing has almost always gone wrong. In my most recent move to New Jersey, I decided to use Van Express. I can tell you that they were by far the most impressive company that I have ever worked with before. I don’t often write reviews, but my experience with Van Express far exceeded all my expectations. That is why I took the time to write this review. If you are in need of a moving service, don’t think twice about calling Van Express .
2 yıldan fazla önce
Gerry and his guys showed up this morning right on time. Handled all the paperwork and started moving us. They were excellent workers who went above and beyond expectation. They were courteous,, considerate and paid attention to detail when it came to looking after our stuff. Plus the.price was right. These guys were well worth the money and I would definitely use them again. Thank you David, you've got a good crew!
2 yıldan fazla önce
Best experience. Guys were very professional, courteous and friendly. They really stretched above and beyond to make sure we were satisfied. Very thorough in packing. Very accommodating. Definitely recommend them. 5/5 stars.
2 yıldan fazla önce
The guys from Van Express were phenomenal. They truly went above and beyond. They not only carefully packed the furniture but unwrapped and set everything up, even moving it around the room as requested. They took all the debris with them, cardboard, tape, etc. Most of all, they were cordial, accomadating, willing to do whatever was necessary and just genuinely nice people. I had small doorways and large pieces, They never complained, they just made it work ! I would highly recommend Van Express.
2 yıldan fazla önce
I know they are cheap but there is good reason for that. They did not honor the appointment time, were not responsive when questioned about where the movers were, and then tried to lie about when the appointment was scheduled despite text messages showing otherwise. Most importantly, they were not remotely apologetic. A heads up call of “hey we are running late, really sorry about that” goes a It is clear they do not care at all about their customers and are just looking to schedule as many people as possible to collect deposits. Buyer beware.
neredeyse 3 yıl önce
Van Express were great, and I would definitely go back to use them for moving again. David was very friendly and quick to answer any questions when I booked through him. The estimate they gave us was very straightforward, no hidden fees. Hadi and his moving team took great care with wrapping and delivering our furniture. Our only possible complaint would be that their arrival time was estimated to be 3-6pm, but they arrived at 12pm since they finished early with their previous place. We weren’t expecting them yet and were out, so we had to rush home to meet them. Wish there was a little more notice for the early arrival but I’m grateful they came sooner than later!
3 yıldan fazla önce
Hide's crew was amazing! Prompt, efficient and especially careful with all of our furniture. We would recommend their services and use them again!
3 yıldan fazla önce
The men who executed this move did a great job! I could not have been more pleased. David at Van Express, who I set up the move with, was extremely accommodating when I had to change the move date a couple of days before the original date. The original furniture move plan changed a bit and under Imad's leadership the new plan was effectively and efficiently executed. They were on time, professional, worked quickly and safely, and flexible with changes made. If I needed moving services again in NJ, this is the only mover I would use!
3 yıldan fazla önce
I booked my out of state move with Van Express very last minute and I have to say that Hada and Moe made such a stressful moving experience gracious and much less stressful than it would have been without such kind and courteous gentleman. They went above and beyond to ensure things went smooth for me ( a single mother) and I would recommend them and Van Express to anyone moving without hesitation!!! 5 star service without a doubt!!! Thanks again guys!!
3 yıldan fazla önce
I would highly recommend. Mo and his crew did a great job. Arrived on time and completed the job for exactly what they estimated it would cost. Thanks to David and Mo for making our move a breeze!
3 yıldan fazla önce
Mo Mansouri & Chris are the greatest movers I have ever dealt with! Super nice , very clean , very organized and finished quickly ! I highly recommend them to everyone who is looking for top quality moving ! Thank you Mo & Chris ! AAA + all the way !
3 yıldan fazla önce
Everything about the process was great. They were very personable when we initially spoke with them and took time to answer our questions and calls. They were reasonably priced and there were no hidden or additional charges in the end. They made 3 stops with our belongings and just made the whole process a pleasure. They also wrapped everything nicely and took great care of our property. I say enough about the whole experience. Thans so much Van Express!
3 yıldan fazla önce
Team Hadi did an amazing job! Very professional and so kind. His workers were so accommodating to my needs. I will definitely call Hadi again on my next move. I will tell the town how amazing Hadi was with his team. I'm so happy I chose them to help me move.
3 yıldan fazla önce
Van express definitely the best moving company I have ever encountered. They were very professional. Let me start with David, our estimator. He was upfront about the cost, expectations, and service. He went through everything step by step and answered all my questions (trust me, I had a lot of questions and he never made me feel that I was asking too much). The day of the move the movers Imad, Isam and Ali came right on time and without wasting time they started doing their job. They even explained me what we can do to so that they can finish their work on time and even earlier. We had 45 min commute in between the loading and unloading spot. Even after that they finished the work within 4 hrs whereas our initial quote was for 5 hrs. They even didn't charge for the unused hour. Who does that? I highly recommend them. If you are in Jersey and need a mover, Van Express is the right service for you.
3 yıldan fazla önce
I highly recommend this company. They actually delivered before the scheduled time. Very responsive and professional.
3 yıldan fazla önce
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